Lynn MarkiewiczA note from Lynn Markiewicz:

Our work is built around a strong belief that effective team working is key to the delivery of high quality and compassionate health and social care. With my co-founder Michael West and our small team, we work across the NHS and with others who recognise the positive impact of high performing teams on patient and organisational outcomes.

Why focus on teams? Through their research, Michael and his colleagues have developed clear evidence that team working and inter-team working are absolutely critical to the delivery of many important healthcare outcomes. In fact, staff engagement is the best overall predictor of trust outcomes such as care quality, financial performance, patient mortality (in the acute sector), patient satisfaction and staff absenteeism.

Our aim is to help organisations to build good team and inter-team working. Our research-based tools are widely used by Service Improvement, OD and Learning Development practitioners who want to assess, develop and monitor the performance of teams but struggle with limited resources and constant change.

We help them to build an in-house capacity to develop effective team working across their organisations using tools developed from relevant and robust research backed up by a cost-effective model of training, delivery and support.

We often help health and social care organisations during times of change when the focus is on new and merging teams, multidisciplinary teams and integrated care teams. Our aim is always to increase knowledge and skills within an organisation to improve performance through team based working and positive leadership.

I hope we can help you too.

Diagnostic Tools

for an accurate assessment of team performance, benchmarked against similar teams more

Development Tools

for a structured approach to increasing team effectiveness in 18 key aspects of performance more

Training and Support

for acquiring the knowledge, skills and inspiration to apply the tools in your own organisation more